Roleplaying games

No I don’t refer about the game itself. Read on, you can have a laugh maybe:

Last week I had finally some free time from my job, so I decided to try DDO:Stormreach.

I heard that there was a 10-days free trial key, so decided to try it. I went to the site and requested my key, then downloaded the client. 1.7Gb isn’t a joke, even with a DSL line (I have a slow 640kb one, took about 7-8h). However this wasn’t a problem since most MMORPG now have insanely big clients.

Finally, when the download ends, I am being told I must click on the link in the email (the same that contains my trial key) to access the account system to create my username/password.

I fill the LONG form with all the data, then I see the “submit” button isn’t active. I wonder what the hell is happening (is a graphic button, so I can’t do anything if doesn’t work). I decide to refresh the page, losing all the data I’ve entered, and fill the LONG form again. Nothing. I can’t submit this form, so I can’t create my account!!

I decide to try logging in from the account site homepage and make it: manage to register myself and create my user/password. Then I start the DDO client, to discover that it needs more patching! What I just downloaded the client, and is old ? why they don’t update it? I don’t know how much data it was, but at least another 200-300mb of downloads.

Then AT LAST I am at the game login screen. I type user/password. A pop-up windows informs me that “user or password is incorrect”. What !? I try again several times, but nothing. Then I try logging in the web account server with my user/password and works fine.

So, WHY on the website my user/password is ok, but in the game no? why I can’t log-in?! I activated my serial since I see it under the active subscriptions, so that’s not the problem!

Result: I GAVE UP . I’m probably going to try WoW or go back playing EQ2. I wasn’t really able to try DDO, despite wasting almost 2 days of my time. I wanted to try it badly, but I couldn’t win against such terrible forces of evil!

I wonder how many potential customers are losing every day by acting in this way… I have no words!!!